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Refunds & Returns

Oz Home Living 30 Day Return Policy

At Oz Home Living, our goal is to make sure you are completely happy with your purchase. That's why we have a 30 day 'Love it or Return it' Money Back Guarantee. You either love your purchase or send it back. It's that simple. And Yes, even if you change your mind.

To make a Return request, contact Oz Home Living at sales@ozhomeliving.com.au to obtain a Return Authority Number. All product returns must have a Return Authority Number otherwise they will not be accepted. Return freight charges are the responsibility of the buyer.

 All goods returned under our 30 Day Return Policy must be in original, brand new, unused and resellable condition with all original packaging and tags. There must be no writing on the manufacturer's box.

 

Oz Home Living Product Warranty

All products purchased from Oz Home Living are covered for all parts and labour against manufacturing defects for a period of 1 year from the date of purchase. All warranty issues are to be directed to Oz Home Living.

Oz Home Living will, at its discretion, repair, exchange, or offer you a full refund if the product you have purchased is:

Total Liability

Our total liability in respect of this Warranty against defects is limited to either the repair or replacement of the goods at the discretion of Oz Home Living and/or their Authorised Repair Agents.

 

Statutory Guarantee

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

 

Warranty Periods

All product warranties apply to the original purchaser of the goods from the date of original purchase for a period of 1 year.

 

Warranty Claim Procedure

 

Limitations

The Warranty does not cover:

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